Refund & Return Policy

Last updated: [Insert Date]

Thank you for shopping at Joyeria Murano. We appreciate your trust in our brand and want you to be fully satisfied with your purchase. This Refund & Return Policy explains the terms under which returns, exchanges, and refunds are accepted.

1. General Policy

We accept returns for eligible items within [30] days from the date of delivery. By placing an order on our website, you agree to the terms outlined in this policy.

2. Return Eligibility

To be eligible for a return, all of the following conditions must be met:

• The item must be returned within [30] days of delivery.
• The item must be unused, unworn, and in its original condition.
• All original packaging, tags, and accessories must be included.
• A valid proof of purchase or order number is required.

3. How to Start a Return

To initiate a return, please follow these steps:

1. Contact us at [support@joyeriamurano.com] with your order number.
2. Our team will provide return instructions and the return address.
3. Securely package the item and ship it using a trackable shipping method.
4. Once received and inspected, we will notify you of the approval status.

4. Refunds

Once your return is approved, your refund will be processed to the original payment method. Please allow [7–14 business days] for the refund to appear on your account.

Shipping costs are non-refundable unless the return is due to a defective or incorrect item.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us before returning the product to confirm availability.

6. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within [48 hours] of delivery and include clear photos of the issue. We will arrange a replacement or refund at no additional cost.

7. Non-Returnable Items

The following items are not eligible for returns or refunds:

• Customized or personalized jewelry
• Final sale or clearance items
• Gift cards or promotional items
• Items showing signs of wear or misuse

8. Order Cancellations

Orders may be canceled within [24 hours] of purchase. Once an order has been processed or shipped, cancellations may not be possible.

9. Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

📧 Email: [support@joyeriamurano.com]
📍 Website: https://joyeriamurano.com