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Thank you for shopping at Joyeria Murano. This Shipping Policy explains how orders are processed, shipped, and delivered when you make a purchase from joyeriamurano.com. By placing an order, you agree to the terms outlined below.
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. High order volumes may delay processing; we will notify you by email if this occurs.
Joyeria Murano ships worldwide, subject to shipping availability and destination restrictions. Some countries or regions may experience longer delivery times due to customs clearance or local courier conditions.
Shipping costs are calculated at checkout based on location, shipping method, and order size.
Delivery times are estimates and may vary due to customs, weather, or carrier delays.
Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. Tracking may take 24–48 hours to become active.
International orders may be subject to import duties, taxes, or customs fees. These charges are not included in your order total and are the customer's responsibility. Joyeria Murano is not responsible for delays caused by customs clearance.
Please ensure your shipping address is correct at checkout. Joyeria Murano is not responsible for orders shipped to incorrect or incomplete addresses. Returned orders may require reshipping fees.
Joyeria Murano is not liable for packages lost, stolen, or damaged after being handed to the shipping carrier. For issues, contact us within 7 days of delivery with your order number and details.
Request changes or cancellations within 24 hours of placing your order. Once shipped, changes or cancellations cannot be guaranteed.
If you have any questions regarding this Shipping Policy or your order: